Please allow up to 7 days for a response to your request. Please also note that all data captured will be used and held in accordance with the requirements of the Data Protection Act 1998 and the new regulations from the 25th May 2018.
We collect information from who:
- Submission of our online enquiry forms
- Submission of our online reservation form
- Telephone contact with us
- Emailing us on any of our company email addresses
Use of personal information
We process personal information collected for the purposes of:
- Providing information about products and services
- Providing and personalising our services
- Dealing with your enquiries and requests
- To update you with personalised offers.
Your Details and How We Use Them
Please note that your information may be used to send you details of services that we offer that we have identified as likely to be of interest to you, including those you have requested.
If at any point you would like to opt-out of receiving communications from us, have your details removed from our database or would like to change the channels (such as email, SMS or post) that we use to contact you, please contact us at firstname.lastname@example.org.
Any personal details you provide on this website will only be used internally and used to process your requirement. Any details we hold in our website’s database is stored securely and deleted when we deem it no longer relevant.
We will only disclose data when obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent to the following:
- Business partners
- Suppliers we engage to process data on our behalf
- Successors in title to our business
We will not sell or disclose your details to any 3rd party for the purpose of marketing, market research, or any purpose other than in direct relation with your enquiry or order.
Subject access requests
You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please email us at email@example.com. Please note that we reserve the right to charge a fee of up to £10 for any such request and can take up to 40 days to be deliver the requested information.
Removal of online data
In order to minimise risk from a data breach, we regularly delete data stored on our website that is no longer required to process enquiries, applications or orders.
This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission*. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
* The exception to this is when you submit one of our contact forms and confirm that you accept our collection of your data. The data we collect, such as your personal details is purely for booking / enquiry purposes. Your data is held securely within our database and protected. If you wish for your data to be removed, please email firstname.lastname@example.org.